Terms and Conditions

1) Who we are & how these Terms apply

These Terms and Conditions ("Terms") govern your access to tasmanpublishers.com.au, our enquiry and checkout forms, client portals, and our services, including editing, book design, typesetting, cover design, ISBN assistance, distribution setup, print facilitation, publishing assistance, and related services.

By using our website or engaging our services, you agree to these Terms, our Privacy Policy, and our Refunds, Returns & Cancellations Policy.

These documents should be read together and form the basis of the relationship between you and Tasman Publishers, subject to any separate written agreement, quote, or project-specific terms that apply to your services.

Contact:
Email: info@tasmanpublishers.com.au

2) Quotes, scope & onboarding

Quotes & scope

We will outline the agreed deliverables, timelines, and fees in writing.

Changes requested after approval may require a revised quote, additional fees, or an adjustment to the project timeline.

The scope of services is determined by the applicable quote, proposal, order, or written agreement.

Your materials

You are responsible for supplying manuscripts, images, artwork, approvals, information, and timely feedback reasonably required to complete your project.

Delays in providing required materials or feedback may extend project timelines.

Start of work

Work begins after written approval, including electronic approval or e-signature where applicable, and payment of any required initial invoice or deposit.

3) Fees, invoicing, GST & late payment

Prices are stated in Australian dollars (AUD) and will specify whether GST is included or excluded, where applicable.

Invoices are due on the payment dates shown on the relevant quote or invoice.

Late amounts may incur reasonable administrative or collection costs where permitted by law.

For printing or third-party costs, including ISBNs, proof copies, distribution fees, printing charges, or platform fees, you authorise us to pass through those costs once they have been approved by you.

You are responsible for providing accurate billing and payment information.

4) Consumer guarantees

Nothing in these Terms excludes, restricts, or modifies any rights or remedies that cannot lawfully be excluded or limited under applicable consumer protection laws.

Where applicable under Australian Consumer Law or other applicable legislation, you may have rights and remedies in relation to goods or services that do not meet mandatory consumer guarantees.

Nothing in these Terms is intended to limit those non-excludable rights.

For customers in New Zealand, applicable rights and protections under New Zealand law also apply where they cannot legally be excluded.

5) Cancellations, refunds & change of mind

Cancellations, refunds, returns, and change-of-mind requests are governed by our Refunds, Returns & Cancellations Policy, which forms part of these Terms.

Refunds, Returns & Cancellations Policy:
View our Refunds, Returns & Cancellations Policy

Because many of our services are customised for individual authors and projects, payments relating to work already performed, customised services, and third-party costs already incurred or committed are generally non-refundable for change of mind, subject to any rights or remedies that cannot legally be excluded.

Clients should review the Refunds, Returns & Cancellations Policy before purchasing or commencing our services.

6) Approvals, proofs & production

Proofs

We may provide proofs for design, layout, cover, formatting, or print production for your review and approval.

You are responsible for carefully checking approved materials, including:

• Spelling
• Grammar
• Names
• Dates
• Page numbers
• Images
• Captions
• Metadata
• Formatting
• Cover details
• Copyright notices
• Other project information and legal clearances

Final approval

When you approve final files or print proofs, we may proceed with production, publication, printing, distribution, or submission to relevant third-party platforms.

Errors identified after your final approval may be your responsibility unless the error was caused by our failure to follow the approved specifications or by our own error.

7) Third-party platforms & printers

We may assist you with creating or connecting accounts and submitting materials to third-party services, including publishing and distribution platforms, print vendors, e-book retailers, payment processors, analytics services, and file-transfer tools.

Third-party services operate under their own terms, conditions, policies, pricing, technical requirements, and privacy practices.

You are responsible for complying with applicable third-party requirements.

We are not responsible for third-party outages, pricing changes, policy changes, delays, account decisions, content decisions, technical failures, or other actions outside our reasonable control.

Where appropriate, we will reasonably assist with communications or escalations involving third-party providers.

8) Intellectual property (IP) & licences

Your IP

You retain copyright and other intellectual property rights in your manuscript and other original content that you provide to us.

You warrant that you own, control, or have obtained all necessary rights and permissions to use the materials you provide to us and that those materials do not infringe the rights of any third party.

Deliverables

Upon full payment, we assign to you the applicable intellectual property rights in final, specifically created deliverables produced for your project, such as custom cover artwork or interior layouts, unless otherwise stated in your quote or agreement.

We retain ownership of our pre-existing materials, design tools, templates, systems, processes, know-how, and other materials that are not specifically created for your project or are not capable of being separately assigned.

Portfolio licence

You grant us a non-exclusive licence to reproduce completed covers, interiors, excerpts, or other finished project materials for our portfolio, website, marketing materials, and case studies.

You may opt out of this portfolio use by contacting us at info@tasmanpublishers.com.au .

Where reasonably practicable, we will remove or stop using the relevant material for future promotional use.

9) Author warranties & acceptable use

You warrant that your content and its intended publication are lawful and do not:

• Infringe copyright, moral rights, trade marks, privacy rights, or other intellectual property rights
• Unlawfully defame or impersonate any person or organisation
• Breach court orders, confidentiality obligations, contractual obligations, or applicable laws
• Contain illegal or otherwise prohibited material

We may suspend, decline, or terminate a project where we reasonably believe that the project or materials may breach applicable law, third-party rights, platform requirements, or these Terms.

10) Confidentiality & privacy

We will take reasonable steps to keep your non-public project materials confidential and will use them as reasonably necessary to provide our services, administer your project, communicate with you, and meet our legal or contractual obligations.

Personal information is handled in accordance with our Privacy Policy.

Where you have provided consent for direct marketing, you may withdraw that consent or opt out at any time in accordance with our Privacy Policy.

11) Delivery of digital files & archiving

We may deliver final files through secure download links, email, your client portal, or another agreed method.

You are responsible for downloading and maintaining appropriate backups of final files promptly after delivery.

Tasman Publishers is not a permanent or long-term storage provider.

We may archive or delete working files and other project materials after a reasonable retention period, subject to our Privacy Policy and any specific arrangements stated in your project documentation.

12) Disclaimers

Distribution & sales

We do not guarantee acceptance by any retailer, distributor, publishing platform, bookstore, marketplace, or other third party.

We do not guarantee specific:

• Sales volumes
• Rankings
• Reviews
• Media coverage
• Audience size
• Royalties
• Revenue
• Commercial outcomes

Timelines

Project timelines are good-faith estimates.

Delays may occur due to revisions, late approvals, missing information or materials, third-party platforms, printers, distributors, technical issues, or circumstances beyond our reasonable control.

No legal, financial or tax advice

Our services do not constitute legal, financial, accounting, or tax advice.

You are responsible for obtaining independent professional advice where appropriate, including advice concerning:

• Copyright permissions
• Defamation
• Privacy
• Trademarks
• Third-party images
• Quotations
• Song lyrics
• Legal clearances
• Tax
• Other regulatory matters

13) Liability

Nothing in these Terms excludes, restricts, or modifies any rights or remedies that cannot legally be excluded or limited.

Subject to those non-excludable rights and to the maximum extent permitted by applicable law, our liability arising out of or in connection with our services will be limited to the remedies permitted by law, including, where applicable:

• Re-supplying the relevant services
• Paying the reasonable cost of having the relevant services re-supplied

14) Indemnity

To the extent permitted by law, you indemnify Tasman Publishers and its personnel against losses, liabilities, costs, and claims reasonably incurred arising from:

• Your breach of these Terms
• Your content infringing third-party rights or applicable laws
• Claims arising from materials or instructions you directed us to use

This does not apply to the extent that the relevant loss or claim was caused by our negligence, wilful misconduct, or breach of these Terms.

15) E-signatures & electronic processes

Approvals, agreements, quotes, contracts, and other project documents may be accepted or executed electronically.

We may use reputable electronic-signature platforms or other electronic systems to record, capture, verify, and retain approvals.

Electronic communications and approvals may be relied upon where permitted by applicable law.

16) Force majeure

Neither party will be responsible for delay or failure to perform obligations to the extent caused by circumstances beyond reasonable control.

These circumstances may include:

• Natural disasters
• Major technology or internet outages
• Cyber incidents
• Strikes
• Government actions
• Supply-chain disruptions
• Printer failures
• Distribution-platform failures
• Other events outside reasonable control

We will take reasonable steps to resume performance as soon as practicable.

17) Changes to these Terms

We may update these Terms from time to time to reflect changes in law, services, technology, or our business practices.

The updated version will be published on our website with a new effective date.

If a change materially affects an in-progress project, we will provide notice where reasonably practicable and, where required by law or contract, seek your agreement before applying the change to that project.

18) Governing law & venue

These Terms are governed by the laws applicable in Australia and, where applicable, the laws of the Australian state or territory in which Tasman Publishers has its principal place of business.

Subject to applicable consumer protection laws and jurisdictional requirements, the courts of that state or territory will have non-exclusive jurisdiction.

For customers located in New Zealand, nothing in this section is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable New Zealand law.