Privacy Policy

1) Who we are

"Tasman Publishers" ("we", "us", "our") provides book-publishing and creative services in Australia and New Zealand.

This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with applicable privacy laws, including the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), where applicable.

For individuals in New Zealand, we also seek to handle personal information in accordance with applicable requirements of the Privacy Act 2020 (New Zealand).

Contact:
Email: info@tasmanpublishers.com.au

2) Scope

This policy applies to our websites (including tasmanpublishers.com.au), enquiry forms, client portals, email and chat communications, and any other services where we collect personal information.

It applies to customers and users in Australia and New Zealand, subject to the privacy laws that apply to the relevant individual and circumstances.

3) The information we collect

You provide:

• Identity & contact: name/pen name, email, phone, address, billing details
• Professional details: author bio, publishing goals, prior publications
• Project content: manuscripts, images/artwork, synopses, editorial notes, metadata
• Sales & support: enquiries, quotes, live-chat transcripts, feedback
• Marketing preferences: newsletter opt-ins/opt-outs

Collected automatically:

• Technical: IP address, device/browser type, pages viewed, timestamps
• Cookies & similar technology: to run the site, remember preferences, measure performance, and (with consent) run analytics/retargeting. See Section 9.

Sensitive information:

We generally don't seek sensitive information (e.g., health, biometric, racial or religious data). Please avoid sending it unless we request it for a lawful purpose and you consent.

4) Why we collect, use and disclose personal information

We collect, hold, use and disclose personal information to:

• Deliver services you request: editing, design, formatting, ISBN, distribution setup, project portals, support
• Administer accounts & billing: quotes, contracts, invoicing, payment processing
• Operate & secure our websites/portals: troubleshooting, fraud prevention, quality assurance, analytics
• Market legally: send updates and offers (you can opt out anytime — see Section 8) in line with applicable privacy and direct-marketing requirements, including APP 7 and the Spam Act 2003 where applicable
• Meet legal/compliance obligations and handle disputes/complaints

5) How we may collect, use and disclose personal information

Depending on the circumstances and the privacy laws that apply, we may handle personal information where it is:

• Necessary to provide services you have requested or to take steps at your request before providing those services
• Provided with your consent, such as for optional marketing or analytics cookies where consent is required
• Reasonably necessary for our business operations, service improvement, security, fraud prevention, administration, or other purposes permitted by applicable privacy law
• Required or authorised by law
• Necessary to establish, exercise or defend legal rights or respond to lawful requests

For individuals in Australia, our handling of personal information is subject to the Australian Privacy Principles where applicable.

For individuals in New Zealand, our handling of personal information is also subject to applicable requirements of the New Zealand Privacy Act 2020.

6) Disclosure of information

We may disclose personal information to:

• Service providers and contractors for hosting, email/CRM, analytics, payment gateways, e-signature, secure file transfer, print-on-demand — under appropriate confidentiality, security and privacy arrangements
• Distribution partners (as you direct): e.g., KDP, IngramSpark, or other platforms to publish/distribute your work
• Professional advisers/insurers
• Regulators/law enforcement where required

Overseas disclosures:

Some service providers, contractors, distribution partners or other recipients may be located outside Australia or New Zealand.

Where Australian privacy law applies, we take reasonable steps required by applicable law when disclosing personal information to overseas recipients, including considering the requirements of APP 8 and related accountability obligations where applicable.

Where New Zealand privacy law applies, we also consider the requirements that apply to disclosures of personal information outside New Zealand, including Information Privacy Principle 12 where applicable.

7) Security (APP 11)

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.

Measures include role-based access, encryption in transit, MFA for admin systems, least-privilege controls, staff confidentiality, and vendor due diligence.

We also assess whether we're permitted to retain personal information and destroy or de-identify it when no longer needed, where lawful.

8) Direct marketing & your choices

We send marketing only with consent where consent is required, include clear sender identification, and provide a functional unsubscribe in every message.

You can opt out at any time via the unsubscribe link or by contacting us.

For Australian recipients, direct marketing practices are subject to applicable requirements including the Spam Act 2003 and APP 7 where applicable.

For New Zealand recipients, we also comply with applicable requirements governing electronic marketing and unsolicited commercial electronic messages.

9) Cookies, analytics & tracking

Essential cookies run our site and portal.

Analytics cookies (e.g., Google Analytics) help us understand usage and improve performance; you can use browser add-ons/settings to limit analytics.

Advertising/retargeting pixels (if we use them) operate only with your consent and may be turned off via our cookie banner or device settings. We'll provide clear notice and controls on first visit and in this policy (APP 1 transparency).

10) Retention

We keep personal information only as long as needed for the purposes above, to meet legal/record-keeping requirements, and to resolve disputes — then we de-identify or securely delete it where lawful.

11) Access & correction

You may request access to personal information we hold about you and request correction if it is inaccurate, out-of-date, incomplete, irrelevant or misleading.

We'll respond within a reasonable time and may need to verify your identity.

If we refuse access or correction in limited cases allowed by applicable law, we'll provide written reasons and information about how to complain.

12) Anonymity & pseudonymity

Where practicable, you may interact with us anonymously or under a pseudonym (e.g., general browsing or initial enquiries).

Certain services (publishing, payments, distribution) require accurate identification.

13) Children

Our services are intended for adults/professional authors.

If we learn we've collected a child's personal information without appropriate consent, we'll delete it or obtain parental/guardian consent where required by applicable law.

14) Data breaches

For personal information subject to Australia's Notifiable Data Breaches scheme, if a data breach is likely to cause serious harm, we will promptly assess the incident and, where required, notify the OAIC and affected individuals, including recommended steps to reduce harm.

Where New Zealand privacy law applies, we will also comply with applicable requirements for notifying the New Zealand Privacy Commissioner and affected individuals of privacy breaches.

15) Complaints

Please contact info@tasmanpublishers.com.au first. We'll respond within a reasonable time.

If you are in Australia and are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC).

If you are in New Zealand and are not satisfied with our response, you may complain to the Office of the Privacy Commissioner (New Zealand).

16) Third-party links & tools

Our site may link to third-party sites or tools (e.g., payment gateways, distribution platforms). Their privacy practices are their own — review their policies before sharing information.